Delivery & Returns

Delivery

We ship worldwide with DHL Express for a fast and reliable service.

UK Standard - Royal Mail - 2-3 Days - £2.50 
UK Express - Parcel Force - Next Day - £6.50
Worldwide - DHL Express - £15

Shipping is free in the UK for orders above £50.
Shipping is free worldwide for orders above £150.

All orders placed before 1pm Monday-Friday are usually shipped the same day. 

 

Taxes

In the UK children’s clothing is tax-free so we do not charge any taxes on checkout.

International shipments may have additional duties, fees and taxes once the shipment reaches your country - we cannot control or predict these charges.

 

Payment

We accept American Express, MasterCard & Visa Payments via Shopify alternatively you can pay with Paypal, Apple Pay & Google Payments.

All payments are processed via secure authorised payment providers - ensuring confidentiality and authenticity.

 

Returns

You have 30 days to return products you have purchased. You can return items for a refund or exchange it for a different size.

To return your items simply fill out the returns slip in your order and use the FREE-POST returns label included in your package (UK Only).

If you are returning an item from outside the UK or using another courier you should consider using a trackable shipping service, please label the parcel as "returned goods" and send your return to:

Compass.
81 Victoria Road West
Thornton-Cleveleys
FY5 1AJ
United Kingdom

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
 
Once your return is received and inspected, we will send you an email to notify you and a refund will be processed to your credit card or original method of payment.

We normally process refunds within a few days but it can take longer if we are very busy.

In the case of pre-orders or personalised products which are made for you we cannot offer you a refund or exchange. We will do what we can if sizing is an issue to swap your item but cannot ensure this is possible.